The Graphic Designer From HellPosted: February 6, 2012
The businessman had set a deadline for the designs and paid the designer the required 50% deposit to commence work.
When it came time to hand over the designs the designer informed the businessman that ‘a few’ extra hours been needed to complete the job and that the businessman would need to finalise a ‘new’ balance before the designs would be provided to him.
The final ‘new’ balance owing on the invoice totalled an incredible addition of $1,450.00 +GST. The invoice breakdown was an extra $1,150.00 for the ‘few extra hours’ plus the $300.00 original balance still owing. Needless to say he disputed the invoice and refused to pay the designer such a large sum for what he called ‘unauthorised hours.’ And needless to say the designer refused to hand over the logo and web banner for his website.
On checking the paperwork he discovered the designer had used a cost estimate form instead of a quote form to quote on. He sought legal advice and fortunately for him the designer didn’t have a legal leg to stand on. The email communication logs clearly showed he’d specifically stated he only agreed to proceed on the basis of a fixed-price quote. These terms had also been agreed to by the designer in the same email correspondence at the time.
As the dispute dragged on the businessman realised whichever way he went it was going to be a costly exercise. He did the math and decided the more costly route would be continuing to battle with the graphic designer and hold his web design people up. Believing the most efficient and cost-effective way through was to pay the graphic designer, he did.
The businessman wound up paying the designer and getting the designs to his web people on time. And the designer happily pocked the extra $1,000.00 and is still in business today… out there.. some where…
There are a few morals to this story. One is that sometimes in business wise decisions can at times leave our dignity and ego a little bruised. Another is the importance of checking all large and fine print when signing up with a new service provider. And particularly one whose reputation we have no way of confirming.
Has anything like this ever happened to you? What do you think you would have done had you been in this businessman’s shoes? I’d love to know what you think.
Copyright 2012 Gaye Crispin
Gaye Crispin has a Debt Collection and Credit Management Agency in Sydney, Australia and collects Gruesome Business Stories from her clients on a daily basis.